My objective is to provide a very satisfied and happy customer.  If you are not happy with the product, I would like to know why so we can discuss options.

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~I do not accept returns on any custom order, but let's chat about what we can do to resolve any issues or concerns.

~Refunds will be given for pre-made pieces (not custom items). I will need to be notified right away if you wish to return any product. 

~Undamaged and unworn items will be refunded once the item has been received by Stone Willow.

~It is the responsibility of the customer to pay for shipping charges on all returns unless the product was damaged during postal delivery.

~Refunds will be made via the same payment method.

~Earring components that pierce the ear are non-refundable due to health concerns, therefore, a portion of the cost will not be refunded ($2 – $5 depending on earring component) . 

Canada Shipping:

~Free shipping within Canada on anything less than 2cm in thickness (I will notify you if your piece is oversized and applicable shipping charges). Oversize packages are typically $16

~Packages are shipped via Canada Post (no tracking or insurance) unless requested otherwise with a pre-paid shipping upgrade. Parcels usually arrive within 3-5 business days.

~Pre-made pieces will be shipped out within 2 business days of payment being received. Custom pieces range in time for craftsmanship.

~Orders are packaged in an eco-friendly box to protect your jewelry from damage during delivery. If there is any damage during delivery, please notify me right away.

~Package not arrived? We will need to wait 10 business days before taking any action in case of postal service delays. 

USA Shipping:

~Flat Rate of $5 shipping to the USA on anything less than 2cm in thickness (I will notify you if your piece is oversized and applicable shipping charges.

~Free shipping to the USA with a minimum purchase of $40CAN

~Packages are shipped via Canada Post with tracking to the USA. No insurance is provided unless it is requested with a pre-paid shipping upgrade. Parcels usually arrive within 7-10 business days.

~Any customs charges/tariffs that your country places on a parcel are the responsibility of the customer.

~Pre-made pieces will be shipped out within 2 business days of payment being received. Custom pieces range in time for craftsmanship.

~Orders are packaged in an eco-friendly box to protect your jewelry from damage during delivery. If there is any damage during delivery, please notify me right away.

~Package not arrived? We will need to wait 17 business days before taking any action in case of postal service delays.